We invite and welcome visitors on www.xploreindia.co.in website. The aim of this website is to assist customers to gather travel information, post reviews/opinions on their travel related experiences/issues, engage them in travel related forums so that they gather maximum information on the travel industry/countries/cities around the world. By accessing or using www.xploreindia.co.in in any manner, it is considered that you have agreed to be bound by the agreement, as if you had signed this agreement. Please read the agreement carefully. If you do not accept all of these terms and conditions, please do not use this website. We suggest visitors of www.xploreindia.co.in to return to this page periodically to review the most current version of the agreement. www.xploreindia.co.in reserves the right at any time, at our sole discretion, to change or otherwise modify the agreement without prior notice, and your continued access or use of this website signifies your acceptance of the updated or modified agreement.
All prices displayed for the products and services on Xplore India Holidays are subject to change without prior information or notice and prices you see while making the booking may not be final until the full payment for the product or service is made at the end of the booking process.
Prices on www.xploreindia.co.in shall be inclusive or exclusive of booking fee, hotel taxes or any other applicable government taxes (GST and VAT), etc. Availability of any product or service is subject to change at any point in time, even while finalizing the booking, which can lead to price variation, depending upon the basis of available room type in the hotel, cruise cabin, etc. at that point in time.
All online payments that happen for any of the products or services booked on www.xploreindia.co.in are secure. ‘Xplore India Holidays’ does not store the credit/debit or any other payment card details of any customer in the database or in any data backup system. Once you are ready to transact you are transferred directly to the bank website. The card details are captured on the bank website and not in Xplore India Holidays. ‘Xplore India Holidays’ takes no responsibility, in case of any misuse of credit card by whomsoever.
‘Xplore India Holidays’ acts as an agent for its third party providers and distributors for all products and services purchased by you on this website. You may place bookings for or may make purchases of products and services online at this site. A contract for the sale and purchase of products and services may be made online at this site by your acceptance of the products and services offered on the site (the "contract") by third party providers and/or distributors and/or where stated, Xplore India Holidays, and you hereby agree to waive any rights to challenge the validity or enforceability of contracts entered into on this site, on the grounds that it was made in electronic form instead of by paper and/or signed or sealed.
Please note that by indicating your acceptance to purchase any product or service offered on the website, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. You may not purchase goods or services that you are prohibited from purchasing or possessing by any applicable Indian or local laws. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilize and/or possess such goods or services.
In case any user is booking a ticket/hotel or any other online services via a credit/debit which is not directly in the name of the person availing these services – www.xploreindia.co.in reserves the right to cancel/hold the said service till the time proper verification is provided. In case you are booking using someone else`s credit/debit/gift card - you are requested to send us a copy of the card used (at the following email id: [email protected] a photo identification card of the person in whose name the card is, as well as the person in whose name the services are being provided and an authority letter from the said credit/debit/gift card holder.
In case any of the above mentioned conditions are not met, www.xploreindia.co.in reserves the right to declare such transactions as fraudulent and cancel/hold the service provided. It also holds the right to charge the requisite cancellation charges that may be applicable before refunding any such amount.
Kindly read and note the terms & conditions for amendment in bookings and purchases, while making the booking or purchase, which may vary for each product and service. If you don't find any terms and conditions regarding the amended policy, you may not change your booking or purchase online. Kindly call our customer care team to know the amendment policy and make the necessary amendment.
Cancellation of bookings and cancellation policy differs for each product or service. When you make a booking, kindly view terms & conditions of each product or service, which reflects the cancellation, refund with booking terms & conditions. You can cancel the purchased product or service online at our website - www.xploreindia.co.in. If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation of your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of product or service booked & purchased.
You can cancel the purchased product or service online at our website - www.xploreindia.co.in. If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation at your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of product or service booked & purchased.
There may be a full cancellation penalty on the products or services booked and purchased, which are non-utilized or cancelled after the cancellation deadline mentioned in the terms and conditions, while making the purchase.
You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, Xplore India Holidays may charge cancellation or amendment fees in addition to those imposed by travel service providers.
‘Xplore India Holidays’ reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Xplore India Holidays shall refund to you all unutilized money collected from you for that purchase.
For bookings and purchases, which have already been paid by you, when cancelled, refunds will be made (based on the refund policy, mentioned in terms and conditions, while making the booking or at the time of purchase). For the hotels it may take between 10-15 working days for the amount to get credited into your account. Refund policies may vary for every product and service.
Cancellation Policy is subject to change. It's purely depends upon the cancellation policy of respective hotels. In Peaks seasons, some hotels may charge 100% cancellation. Refunds normally take 10 working days after the cancellation request has been raised & transferred electronically to your bank account. The preceding refund timeline is a guide for your reference only and shall not be binding upon Xplore India Holidays.
Products & service statements on this website are for general descriptive purposes only and not all the products or services are available in every state or country. You can send us an inquiry by clicking our contact us or send query section, we will provide you with the details regarding terms & conditions, exclusions, products and services applicable to you. Please note the products and services that can be booked and purchased on the website.
1) Hotels - When you make a hotel booking on the website, kindly go through the fact sheet with the terms and conditions carefully to ensure the amenities present in the hotel or the category of the hotel is as per your requirement. ‘Xplore India Holidays’ keeps updating the fact sheets with the terms and conditions of the hotels, however, it is dependent on the hotel to provide us with the updated information. Renovation of hotels is normally undertaken at the sole discretion of hotels and not necessarily is informed to us. In case of any disputes, Xplore India Holidays shall not be held liable for any disruption in information.
2) Sightseeing/Activity Tours - There is a choice of seat in coach (SIC) sightseeing and private sightseeing tours. Seat in coach tours / transfers may have a waiting time at the airport / hotels. Seat in coach tours is as per the fixed timings and does not allow you to stop at any site of interest to you, which are not a part of the program, as seat in coach tours are fixed with a schedule. You have to make a choice according to your requirement and budget. Entrance fees at the monuments or places of interest are not included in the sightseeing tours unless and until specified.
3) Holiday Package - Kindly read the terms & conditions with the inclusions, package itinerary and other details before making any purchase of the holiday packages. In case if the package is not as per your requirement or suits your needs, we can also customize the same for you. Kindly click on the send query of the website with all the details like hotel category, no. of nights, no. of Pax, destinations would like to visit, etc. and our customer care team will get back to you with the package.
4) Car/Cab Rental - Please read the terms & conditions before making any purchase of this service. ‘Xplore India Holidays’ takes no responsibility in case of any breakdown of the car or the quality of the car is not up to the level and delays due to bad traffic conditions, any penalty due to speed by the driver or by yourself, etc.
1) Hotels - When a hotel booking is made and purchased on the website, it gives an instant confirmation after the payment is made complete and you will receive the hotel confirmation voucher in your mentioned e-mail ID. Voucher gives details about the hotel address, telephone number, hotel confirmation number, meal plan, payment details, supplier details, other relevant, important information etc. Voucher is to be given to the hotel at the check-in counter.
2) Sightseeing/Activity Tours - When a sightseeing/activity tour is booked and purchased online, an instant confirmation voucher is issued and you will receive the same in your mentioned e-mail ID after the payment is made complete. Voucher gives details about the pick-up time, pick-up point, the date of the sightseeing tour, supplier details, payment details, other relevant, important information etc. There is a choice of seat in coach (SIC) sightseeing and private sightseeing tours. Seat in coach tours/transfers may have waiting time at the airport/hotels.
3) Holiday Package - Holiday packages take minimum 24 hours in getting the confirmation, once the payment is made online on the website, our customer care team will get in touch with you and will mail you the confirmation vouchers along with the day to day program at the e-mail address mentioned by you at the time of making the purchase or in case if there is no e-mail ID, vouchers will be delivered at your address within 3 working days at no additional cost. Xplore India Holidays would not be responsible in case if the customer is not present at the address at the time of delivery.
4) Car/Cab Rental - It takes minimum 5-6 hours for the car rental confirmation. Once the payment is made online, our team will get in touch with you and give you the confirmation details over the phone and will also email you the confirmation voucher.
You may be bound by the terms and conditions imposed by the travel service providers for whom ‘Xplore India Holidays’ acts as an agent, including conditions of carriage, cruise lines, car rental companies, hotels rentals etc.
Some of the products and services have special governing terms & conditions, which shall apply in addition to the terms and conditions mentioned separately for each service. It is important that you read the obtain information related to these specific services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on change or cancellation. Some of these terms and conditions of specific services shall include the terms and conditions found on your screens and when using any part of this website.
In the event of any dispute, the dispute shall be referred to the sole arbitrator to be appointed by Xplore India Holidays in Shimla and the matter shall be subjected to the jurisdiction of Himachal High Courts only.
For answers to your questions, you can write to us at: [email protected]
